Waterside Inn Gift Shop

About Us
The Waterside Inn are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Waterside Inn
Ferry Road, Bray, Berkshire SL6 2AT, United Kingdom
Phone: +44(0)1628 620691
Fax: +44(0)1628 784710
Email: office@waterside-inn.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All orders are dispatched using Royal Mail Standard Parcel service and prices are based on the total weight of your order to addresses within the United Kingdom. The minimum charge is £3.85 for parcels up to a weight of 1kg. The maximum charge is £61.20 for parcels up to 20kg. The price also includes insurance of goods up to a value of £32.00. Delivery is usually within 3 - 5 days.

For added security we will dispatch all orders via "Signed For" Royal Mail service.

If you are requiring a delivery outside the UK we will contact with a shipping quotation for you to accept in writing before the goods will be sent out.
Delivery Schedule
We deliver your order right away. You will normally receive your order 3 - 5 business days .
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1628 620691 or fax us on +44 (0)1628 784710 or write to us at The Waterside Inn, Ferry Road, Bray, Berkshire SL6 2AT, United Kingdom
Privacy Policy
The Waterside Inn do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Michel Roux